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India is the most depressed country in the world. This is according to the World Health Organization (WHO)’s report on depression. With around 600 million young people in India, one of the youngest populations in the world, and with the country set to be the fifth largest economy in the world, it is depression, perhaps under the strain of this economic growth, that occurs in the lives of so many young Indians.

India’s economic advancement is on track, or at least stable, however, at what cost? A bulk of this population has been chasing financial growth, without considering the costs of achieving it.

The introduction of a Mental Health Care Act by the Government of India in 2017 is a mammoth step in the right direction. However, a large part of the focus must be on treatment, awareness, and stigma.

But how can we tackle this problem? The World Health Organization defines mental health as “a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” Mental wellness does not, therefore, translate into forcing ourselves to be happy always; but means achieving a state of mind which provides resilience to handle anything life might throw at us. It is the people who do not have this capacity or access to support systems necessary to build such strength, who fall into depression and suffer from other illnesses.

Zindagi Tujhe Salaam has taken a step to establish a National Emotional and Mental Health Helpline. The primary objective of the helpline will be to provide first line support for corporate bodies, individuals and families who need assistance in emotional and mental health emergencies. To help tackle the issue of stigma, the Helpline will utilize anonymity, and will provide national coverage for ease of access to services, using modern technology to make rare, specialized professional support more readily available. We have taken the approach to establish the Helpline within a private sector organization in order to use the inherent management and technical capacities available to prudently manage the initiative.

Healthcare cannot be the responsibility of the government alone and ignorance about mental illness abounds in the general population leading to considerable stigmatization of the mentally ill. Lack of decent quality services means that people are unable to get treatment and are often subjected to stigma and discrimination.

There have been many reports of suicides as well as psychotic illnesses which have made the headlines in the main newspapers in India in the last few years and the complete lack of capacity to deal with issues is very obvious. Today in India young people are physically and mentally distancing themselves from families and societies to pursue their goals. The increasing prevalence of nuclear families in India (88% of families only have 3-4 members), coupled with child-rearing practices that indicate primary focus on “success”, “being in a position” and minimum tolerance for problems render him or her incapable of being at peace. The typical child or adolescent is taught only to study, “get marks”, and “grow in life”, without being taught how to behave and how to handle crises.

Indian society is inherently prone to placing conventional pressures on children. A key cause for this is parental anxiety as most Indian parents want their children to take up career paths that guarantee a six-figure starting salary, or get their children married off before they die. However, it also remains a concern that children succumb to such pressure and do not try to convince their parents of their ability to take the less-trodden path or to choose a partner of their liking, which is a result of upbringing that doesn’t provide pointers on how to deal with controversies. However, resentment is an unavoidable residue, which makes young adults frustrated, anxious, and ultimately, depressed.

Good health is one of the key determinants of human development and psychological illnesses of various types detract from optimum health. With the growing incidence of stress and depression, these conditions will surely undermine the human resource capacity significantly if they are not addressed. To help bridge the gap between the growing demand for mental health services and the inadequate supply of services we propose the setting up of an emotional and mental health helpline.
The objective of the helpline is to provide a confidential service which offers information, support, guidance and referral for individuals who may be affected in any way by matters concerning emotional or mental well-being.
The helpline will constitute an essential interface between people confronted with emotional/ mental health issues and services which offer a concrete response to request for help. Issues to be addressed by the helpline include:
• Depression and anxiety disorders
• Relationship counselling
• child related counselling
• Suicidal Attempts
• Stress management
• Acute management of psychotic patients

Our counsellors panel

Ajitha Ponnukuttan
Mumbai, Maharashtra

Specializes in Professional Counselling Certified Life Coach, Certified NLP Coach from IBHNLP

Alka Kapil
Noida, Uttar Pradesh

Certified NLP and Hypnosis Practitioner from IBHNLP Specializes in personal counselling.

Mansi Muke
Pune, Maharashtra

Specializes in Personal Counselling. Certified Yoga Wellness Instructor

Pratibha Tripathi
Mumbai, Maharashtra

Specializes in Professional Counselling. Certified NLP Coach & Practitioner, Certified Hypnosis Practitioner, Certified Life Coach from IBHNLP

Priyanka Kapoor
Mumbai, Maharashtra

Specializes in Personal counselling (relationship, children and adolescents) Certified Emotional Intelligence Practitioner, Certified NLP Practitioner, Certified Spiritual Life Coach, Certified Relationship Workshop Facilitator.

Rajasree Biswas
Kolkata, West Bengal

Specializes in Professional Counselling. Post Graduate in Clinical and Counselling Psychology

Sradhanjali Dasgupta
Kolkata, West Bengal

Specializes in Personal Counselling MS in Counselling & Psychotherapy, Certified Child Psychologist, Certified NLP Practitioner, with specialization in Cyber Psycho-oncology. Also, an LGBTQIA+ friendly counsellor.

Oliviya Mukherjee
Howrah, West Bengal

Specializes in Personal Counselling Interned with the Institute of Mental Health, Moolchand Medcity (New Delhi)

Somashree Dutta
Kolkata, West Bengal

Specializes in Personal Counselling M.Sc in Applied Psychology (Clinical)

Juhi Chugh
Gurugram, Haryana

Masters in Psychology
Specializes in personal counselling.

Phone a friend awareness activities

Functions of the Helpline

The helpline will perform five main functions:

  • Emergency service for patients and family who are in crisis at the moment of the call e.g. suicidal and psychotic patients.
  • Provide education and professional information about symptoms of mental illness and sleep disorders
  • Serve as referral center and provide a network for psych care professionals
  • Collect statistics of public needs for psychiatric services in Greater Accra and beyond Advantages of Using a Helpline: 4 Helplines:
  • Are a cost effective way of providing information, advice, referral and help
  • Provide first contact, are easily accessible and usually in close proximity to the population
  • Are interactive- callers are actively listened to by someone with a professional understanding of their situation
  • Are confidential and ensure anonymity
  • Address the issues of stigma
  • Are tools for observation of issues regarding use of e.g. drugs, new ways of administering drugs, new drugs and other phenomena
  • Are easy to publicize, making the public aware of their existence
  • Respect ethical principles
  • Complement and link into other social and treatment services
  • Offer a safe and easy first contact with sources of information and with the treatment sector
  • Collection of statistics in relation to mental health The helpline will be available to corporate, individuals, and those directly affected and their families who desire an opportunity to address their needs to the helpline staff. Callers must be respected and the principles of confidentiality, anonymity and a non-judgmental platform must be upheld.

A call to a helpline may be the first and only attempt to seek help and thus, it is important not to waste the opportunity and to ensure that the client is receptive to information during the course of a conversation.
The helpline will be manned by multilingual skilled and thoroughly trained staff, who will provide the necessary support and information needed to serve callers. Staff will be recruited and trained according to strict policies and procedures to ensure that they are well equipped to handle the myriad issues they will potentially encounter
The helpline and its staff will take a socially and culturally sensitive approach to counselling and the provision of information, bearing in mind the different needs of various segments of the population.
The long-term goal of the helpline will be to provide 24-hour round the clock service to the general public but may begin with shifts covering a few hours per day. This will have the impact of significantly reducing unnecessary casualties and fatalities associated with mental health

Dealing with stress

What is stress?

When we are experiencing difficult and challenging times, such as the current COVID-19 pandemic, it is normal to feel:

  • Worried or concerned about loved ones, especially if they are at risk of illness
  • Worried or concerned about your personal health and safety
  • Concerned that health care services may be disrupted
  • Socially isolated or sometimes lonely, especially when living alone
  • Bored, tired, or lacking energy, and you may not feel as productive as usual
  • Uncertain about the future and not be able to focus or concentrate on making plans.

We consequently experience a range of emotions, like fear, sadness, anger, numbness, helplessness, and hopelessness. These can manifest in many physical, psychological, and social signs

Physical
  • Headaches, tremors in hands, increased heart rate
  • Muscular pains/aches
  • Cold sweating
  • Tiredness, sleep disturbance, decreased appetite
  • Gastrointestinal problems
  • Persistent pain without any apparent cause, or pain above the level of what you may expect from an injury
Psychological
  • Impaired concentration and decision-making, anxiety, recurrent thoughts or memories
  • Forgetfulness
  • Irritability
  • Worry, sadness or crying, loss of pleasure from usual activities
  • Tearfulness, anger
  • Guilt/survivor shame
Social
  • Social withdrawal
  • Inability to perform day-to-day tasks
  • Increased conflict with family or community members
  • Inability to perform well at work/difficulties in school.
  • Misuse of medicines or substances (e.g. smoking, alcohol, cannabis, etc.)
  • Lack of interest in usual activities

So, what can you do?

You can take actions to promote your own mental well-being. Put things into perspective. Remember that you are human after all. It is normal to experience feelings of distress, sadness, fear, confusion and anger in times of crisis, and having those feelings does not mean that you are weak or that you cannot do your job.

 

  • When you have difficult thoughts and feelings about your job or your capacity to cope, try to take stock of which things are within your control, and which challenges you have no control over.
  • It may also be helpful to spend some time each day recounting a few of the things you have accomplished, as it can sometimes be easy to forget what went well during times of high stress.
  • Finally, remember to be kind to yourself just as you would be to a friend or colleague in the same situation.

Stay informed

  • Seek information from reliable sources such as WHO and your local health authority on topics such as case identification, infection prevention and control measures or any topic relevant to your role as a responder.
  • You may also wish to consider taking an online course from a trusted provider.
  • Avoid information overload
  • As you try to stay informed, remember not to overload yourself with news. A constant stream of news about the COVID-19 pandemic may leave you feeling overwhelmed and agitated.
  • Try to limit your exposure to media coverage as much as possible, including limiting time spent on social media.
  • Avoid sources of unverified medical information and do not listen to myths and rumours.
  • Avoid looking at your phone first thing in the morning, try using an old-fashioned alarm clock instead.

Stay connected

  • Despite physical distancing measures, make sure you stay in touch with your support system during this crisis. It is normal to feel the urge to withdraw from social circles during stressful times but staying connected helps you cope.
  • You can reach out to friends and family members via text or video chat, and join meals and social activities virtually.
  • Try to exchange support with trusted colleagues at work, as many of you may be having similar experiences and reactions.
  • You could try creating a formal or informal platform where you and your colleagues can share knowledge and discuss any dilemmas you are facing as they arise.
  • Avoid discussing the pandemic during virtual social gatherings if you can and if people do steer the conversation around to COVID-19, you can always choose to leave the meeting or in good humour tell them that you would prefer not to discuss this during your enjoyable activity.

Know your limits

  • If you feel too overwhelmed and unable to cope, consider what actions you can take to relieve some of the burden at work or at home.
  • If it is an option to take a break from tasks at work or home, or to take a short leave of absence from your job, speak to your supervisor or family members about it. While it is difficult to accept, staying on the job when you are stretched beyond your limits puts you and those you care for at risk.
  • During the COVID-19 pandemic, it is also essential to monitor yourself for symptoms and immediately report incidents of exposure or if you suspect that you may have been infected. It may prevent you from doing your job, but it will keep those around you safe.

Take time for yourself

Make time to do simple activities that bring joy, comfort and boost self-esteem on a regular basis. This may include:

  • Reading, listening to stories or cooking.
  • Going for a walk, dancing or watching or participating in a sport.
  • Llistening to music or doing craft activities.
  • Making a list of all the things you are grateful for (in your head or on paper).
  • Speaking to a friend or family member.

Maintain a healthy lifestyle

In times of crisis, a healthy lifestyle is vital to the resilience of your body and mind.

 

When you have difficult thoughts and feelings about your job or your capacity to cope, try to take stock of which things are within your control, and which challenges you have no control over.
  • Fruits and vegetables
  • Pulses (or legumes)
  • Whole-grain cereals
  • Lean meats and fish
  • Moderate amounts of dairy food
Physical activity
Exercise can take many forms:
  • Walking upstairs, running, cycling, or household chores;
  • Stretching exercises, dancing, and yoga;
  • Brisk walking.
Sleep
  • Turn off all devices 30 minutes before bed.
  • Wake up and go to bed at around the same time each day.
  • Avoid caffeine (coffee, tea and some soft drinks) in afternoons and evenings.
  • Limit the use of alcohol or other substances that can affect the quality of sleep.
  • Avoid daytime naps.
  • Create a calm sleeping environment with a comfortable temperature and minimal noise and light, where possible.
  • If you are unable to sleep get out of bed and go to another room and distract yourself for 20‒30 minutes, then return to bed.
Stay well-hydrated.
Do your best to rest during any downtime at work and get enough sleep between shifts as it helps you stay focused and balanced throughout the day.
Avoid unhealthy coping behaviours such as the use of tobacco, alcohol or other substances, as they are harmful to you in the long run.
  • Try your best to maintain a consistent routine as much as possible – even though that may be challenging in times of crisis

Seek professional help

Whether you are already living with a mental health condition or not, if your feelings of distress persist and it becomes difficult to cope with your daily activities at work or at home, consider seeking professional help. Remember that seeking help is not a weakness, but a sign of strength and resilience.
  • Seek help from a health professional, such as your GP or a psychiatrist or therapist.
  • Consider utilizing some local resources that have been developed for the COVID-19 response such as psychological support hotlines and remote counselling services.

Adhere to your treatment

If you are receiving treatment for a mental health condition, it is essential that you adhere to your treatment regimen. Remember that caring for your own mental well-being is your greatest asset in doing your job.

  • Stick to your medications if you take any, and communicate with your mental health care provider about making adjustments to your regimen, if needed.
  • While face-to-face psychological support may be challenging during this time, try to see if virtual counselling and psychotherapyare available.
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